I have 25 years of experience, and specialize in the field of ERP, CRM, supply chain management with specific knowledge in the areas of ERP, CRM and supply chain management, design and implementation standards and work force preparation for new and major systems. I have published on such topics as benchmarking ERP installations, customer relationship culture in international business. I have testified 8 times on topics such as ERP implementation failures, ERP performance criteria and vendor, sub-vendor non performance. I developed a sharp eye for swift but cautious problem id and resolution. I manage implementation of needed change by effectively working with individuals and teams, often under adverse conditions.