Quality Expert Witnesses
Product and service quality is at the heart of many commercial disputes, because buyers and sellers often disagree about whether goods conformed to contract specifications and industry expectations. Supply chain and procurement disputes, UCC warranty claims, rejection and revocation of acceptance, and chargeback disputes frequently turn on whether quality was acceptable and how it was measured. Outsourcing and service agreements raise similar questions about service levels and performance. The central issue is usually what quality standard applied and whether the goods or services met it.
A quality expert helps attorneys define and apply the relevant quality standards. The expert can review specifications, acceptance criteria, inspection and sampling plans, defect data, and supplier performance records, and evaluate them against ISO 9001, industry acceptance standards, and trade usage. The expert can also determine whether defects were material, whether inspection was reasonable, and whether quality problems originated with the supplier, the buyer, or downstream handling. That analysis frames liability and causation under contracts and the UCC and supports damages tied to rejected goods, rework, cover, and lost business.
Quality testimony is most persuasive when it comes from professionals who have managed quality programs and supplier relationships. Round Table Group can introduce quality executives, supplier quality engineers, statisticians, and academics in quality management, including professionals with experience at organizations such as Toyota and General Electric, familiarity with NIST's Baldrige Performance Excellence Program, and ASQ certification. Their practical experience helps a fact-finder understand how quality is defined and measured in commercial practice. Our more than 75,000 expert searches for litigators help us match the product and industry in your case with a qualified expert. To discuss your quality matter, contact us by calling us at (202) 908-4500.