I have 30 years of experience, and specialize in the field of health care and management with specific knowledge in the areas of strategic planning, customer service and quality improvement. I have published on such topics as strategic planning, desiging customer friendly organizations and quality improvement. I have been teaching adult students (30+ years of age from managers to physicians) for 26 years. While teaching I have consulted to a wide variety of organizations including academic medical centers, non profit organizations and state government. My work has been published in a wide range of books and articles.