Program Outcomes Audit Resolves a Rehabilitation Services Contract Termination Dispute
A state juvenile justice agency terminated its contract with a rehabilitation programming vendor, alleging its cognitive-behavioral programming had failed to produce the recidivism reduction outcomes the contract's performance benchmarks required, withholding millions in final-year payments. The vendor retained a juvenile justice expert with evidence-based programming and outcomes measurement experience to review delivery fidelity, participant completion data, and the recidivism measurement methodology the contract specified. The expert found the program had been delivered with fidelity to its evidence-based model, and that the agency's recidivism calculation had used a shorter follow-up window than the contract's methodology specified — a discrepancy that, once corrected, brought outcomes within benchmark. That finding was central to the arbitration panel's award requiring payment of the withheld fees.