In times of crisis, Round Table Group brings to bear the expertise of its huge community of scholars and experts.
On the topic of crisis management, there is arguably no more competent and caring expert than Professor Daniel Diermeier. Dr. Diermeier became a Round Table Scholar while he was on the faculty of the Kellogg School of Management. He subsequently served as Dean of the Harris School of Public Policy at the University of Chicago, was elevated to the post of Provost of the University of Chicago shortly thereafter, and this spring will begin his term as President/Chancellor of Vanderbilt University.
Dr. Diermeier has graciously shared a short paper giving guidance for navigating our uncertain times, Crisis Management Essentials for Pandemics & Healthcare Emergencies. In it, he suggests that leaders during crises should follow the Good Samaritan Principle: caring combined with competence, authenticity, and communication that is non-self-serving. Moreover, in the face of the current global pandemic, leaders must build trust via empathy, transparency, commitment, and expertise.